CASE STUDY / WHITELABEL AGENCY PARTNERSHIP

Strategic copy partnership with a design & dev studio

Solvera Studio × Amélie Pollak

4 min readMessaging workshopWebsite copyWhitelabel agency partnership
Solvera Studio website work: Webflow partner for fast-moving teams
“I’d absolutely recommend Amélie to other agencies and businesses. She’s an exceptional copywriter, brings a wealth of experience, and knows how to adapt to different clients and situations. More importantly, she’s become a trusted partner for our studio, and I know that when we bring her into a project, it’s going to make the entire process stronger from start to finish.”
— Maria Manila, Co-founder of Solvera Studio
If you’re an agency founder, you’ll be oh-so-familiar with this rhythm:

A client hands over their own website copy, and what should be a quick plug-in turns into weeks of back and forth. Reworking the words to fit the user experience and design direction, educating the client on their own messaging, waiting on a ✨ final version ✨ that keeps changing shape.

That was what was going on at Solvera Studio before we started working together.
As the studio grew, they started seeing it so clearly: strong messaging is so much more than just one piece of a website. It shapes the entire design direction, and is a huge force in how successful a project can be.

Once we started partnering together, their client experience & process became much more streamlined, because strategy and messaging were established before design begins, giving every project a stronger foundation to build from.

Fewer

Revision rounds

Faster

From discovery to launch

Ongoing

Collaborative partnership

About Solvera Studio

Solvera Studio is a design agency co-founded by Maria Manila and Armando Ascione, and I'm such a big fan. They're incredibly collaborative, they give every project 10000%, and they're just such caring people to work with. Over the years they've built up an amazing community of businesses they've helped grow, which I'm very proud to be a part of.
IndustryDesign & development agency
FoundersMaria Manila & Armando Ascione
LocationToronto, Canada

Before

  • Death by committees and shifting feedback
  • Clients guessing at direction
  • Design rebuilt around whatever copy landed

After

  • Messaging locked before design starts
  • One expert point of contact to guide clients
  • Fewer design revisions, faster to sell, stronger projects
this is where things started...
01

Copy that can't carry the design

Copy takes wildly different shapes depending on the client. Sometimes it's human-made; but increasingly, these days, it's knocked out by AI.

Either way, without a professional eye, it can end up fairly nonsensical once you look past the surface: without a spine, or any real argument for why this company, no sense of what the target audience needs to hear before they'll trust it enough to convert. It lists features, it doesn't tell readers what’s in it for them, and why they should be paying attention.

Big teams, shifting feedback

When you’re working with larger organisations, every word gets filtered through a committee, feedback keeps shifting, and final copy seems more like a rolling deadline.

Client copy Design
Weeks of back and forth

Clients who need direction

Then you have less digital-native clients, who need more guidance on which direction the messaging should be going in.

A design agency inherits messaging and copy problems. There’s just no way to avoid it.So design ends up doing a job it was never meant to do: propping up copy that isn't pulling its weight, or getting impulsively rebuilt around whatever copy eventually lands.

02

Why it's a huge bottleneck for design & dev agencies

Outcome: fewer bottlenecks to great design
+Late addition
Added in QA

Nobody has sat down and worked out which sections need to exist on each page, to support which messaging. What each buyer needs to convert and in what order.

So designers default to best practice, and then, weeks later, in QA, a stakeholder asks "shouldn't we be saying more about X?"

Cue the scramble to get a section bolted on at the end, while designers have moved onto other projects. Because nobody did the strategic, creative copywriting pass at the start.

It costs agencies design hours and momentum spent building toward a direction that was never going to meet the client's actual goals.

Nail positioning, messaging and copy before design starts, remove the bottleneck; and it changes how well the whole project performs.

yep, there's a better way!
03 · The fix

How I solved this for Solvera Studio

Design and dev finally working with confidence

Before Solvera's designers have to open a single Figma file, I build what I call a copy wireframe: every section of the page mapped out and justified, structured the way a designer thinks. The copy is the scaffolding the design gets built on, with everything planned out, section by section, with a clear purpose and flow.

It also means the less glamorous work happens upfront: pulling clients out of feature-speak and into benefit-speak. Keeping copy customer-centric throughout a site is hard – left alone, clients default to listing what they do rather than what it means for the person reading.

Copy wireframe · Homepage

  1. 01 Hero

    Headline that names the outcome

    Earn the scroll
  2. 02 Problem

    The cost of doing nothing

    Show we get it
  3. 03 How it works

    Three steps, no jargon

    Make it feel easy
  4. 04 Proof

    Logos, numbers, one strong quote

    Will it work for us?
  5. 05 CTA

    One clear next step

    Remove the last doubt

FeatureReal-time analytics dashboard

BenefitSpot the deals slipping before the quarter does

FeatureIntegrates with 40+ tools

BenefitWorks with the stack your team already uses

Having a copy partner to hold everything to the filter of "what's in it for my target audience" is invaluable, and it's rarely something a client can do for themselves.

An expert point of contact for clients

That role doesn't end once the wireframe's approved. I stay on the project as part of Solvera's team, working alongside the designers so the words and the visuals keep pulling the same way.

When a call comes up, I'm the second opinion: do we lead with this differentiator or that one? Is this feature the headline or the supporting proof? And when a client needs help deciding, I'm on hand to talk it through with them too. Solvera can move with confidence because the messaging question always has someone to answer it.

Mid-project calls

Lead with which differentiator?
Differentiator ADifferentiator B
This feature: headline or proof?
HeadlineSupporting proof
A second opinion for the designers

Clients, talked through

ClientAre we sure this is the right direction?
AmélieYes. Here's why it lands with your buyers.
Direction signed off. Project sold.
An expert the client can lean on
The biggest impact she's had on our business has been making our projects smoother, faster, and easier to sell.

When the messaging is settled before a mockup exists, clients tend to stop second-guessing the direction, because there's an expert who's already thought it through with them.

Having clear messaging upfront means we're not redesigning pages because the copy doesn't fit anymore, and our clients feel much more confident because they have an expert guiding the messaging.

— Maria Manila, Co-founder of Solvera Studio

05

A strategic, creative partnership

"She's able to adapt her process depending on the client instead of taking a one-size-fits-all approach... she's become a trusted partner for our studio, and I know that when we bring her into a project, it's going to make the entire process stronger from start to finish."

— Maria Manila, Co-founder of Solvera Studio

One strategic copy partner Completely whitelabel Adapts to your processes

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